Shipping & Delivery Policy

1. Order Processing

Once your order and payment have been successfully confirmed, we will begin processing your order.

Orders are generally processed during our normal business operations. Processing time may vary depending on product availability, order volume, holidays, and other operational circumstances.

Please Note: Order processing time is different from courier transit time. Delivery estimates begin after the order has been processed and dispatched.

2. Shipping Availability

We aim to provide delivery services to locations supported by our available courier and logistics partners.

Delivery availability may depend on the customer's PIN code, courier coverage, product availability, and other logistical considerations.

If delivery to a particular location is not available, we may contact the customer and provide an appropriate alternative where possible.

3. Shipping & Delivery Overview

4. Estimated Delivery Time

Delivery time depends on the destination, courier service, availability, and other logistical factors.

Any delivery timeframe displayed on the website or communicated to you should be treated as an estimated timeframe unless specifically stated otherwise.

Delays may occur due to circumstances beyond our reasonable control.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or included in the order total before payment.

Shipping charges may vary depending on factors such as:

• Delivery location.
• Order size or weight.
• Shipping method.
• Courier availability.
• Applicable promotional offers.

6. Order Dispatch

After your order has been prepared and packed, it may be handed over to our selected courier or logistics partner.

Once the order has been dispatched, you may receive a shipping confirmation or tracking information where available.

7. Tracking Your Order

Where tracking is available, tracking information may be provided through email, SMS, WhatsApp, or another available communication method.

Tracking information is provided by the courier or logistics provider and may take some time to become active after dispatch.

Courier tracking information may occasionally be delayed or temporarily unavailable.

8. Delivery Delays

While we make reasonable efforts to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

• Weather conditions.
• Natural disasters.
• Public holidays.
• Transportation disruptions.
• Courier operational issues.
• High delivery volumes.
• Government restrictions.
• Incorrect or incomplete delivery information.
• Other unforeseen circumstances.

If your order is significantly delayed, please contact us and we will assist you in checking the available shipment information.

9. Incorrect Delivery Address

Customers are responsible for entering a complete and accurate delivery address during checkout.

This includes:

• Full name.
• House or building number.
• Street or locality.
• City.
• State.
• PIN code.
• Valid mobile number.

Solaivanam may not be responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

10. Failed Delivery Attempts

The courier may make one or more delivery attempts depending on its operational procedures.

Delivery may fail if the recipient is unavailable, the address cannot be located, the customer does not respond to the courier, or other delivery issues occur.

Customers should ensure that the provided phone number remains reachable during the expected delivery period.

11. Delivery Refusal

If an order is refused by the customer without a valid reason, the package may be returned to Solaivanam by the courier.

Any refund or re-shipping arrangement will be considered based on the circumstances of the order, applicable shipping costs, and applicable law.

12. Damaged Package

If you receive a package that appears visibly damaged, please inspect the package carefully before accepting it where possible.

If the product inside is damaged, please contact Solaivanam promptly with photographs and other relevant information.

Please retain the original packaging and shipping label until the issue has been reviewed.

13. Natural Products & Storage

Some Solaivanam products are naturally sourced or traditionally prepared.

Such products may have natural variations in appearance, texture, size, colour, shape, or dryness.

Storage Recommendation: Naturally dried products should be stored in a cool, dry place away from moisture and unsuitable storage conditions.

14. Delivery Process

1. 1 Order Confirmed
2. 2 Product Prepared & Packed
3. 3 Order Dispatched
4. 4 Delivered to Customer

15. Contact Us About Your Delivery

If you have questions regarding your order, shipping status, delivery delay, or courier issue, please contact us with your order details.

It is helpful to provide:

• Order number.
• Customer name.
• Registered mobile number.
• Delivery address.
• Tracking number, if available.
• Description of the delivery issue.

16. Returns & Replacements

If your order arrives damaged, incorrect, incomplete, or has another eligible issue, please refer to our Return & Replacement Policy.

Return and replacement eligibility will be determined according to the applicable policy and applicable consumer laws.

17. Changes to This Policy

Solaivanam may update this Shipping & Delivery Policy from time to time to reflect changes in our operations, shipping partners, services, or applicable requirements.

The latest version will be published on this page with the updated effective date.

18. Contact Us

For questions regarding shipping, delivery, tracking, or your order, please contact us.