Privacy Policy

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or interact with our services, we may collect information such as:

Personal Information

• Name
• Mobile number
• Email address
• Billing address
• Shipping address
• City, State and PIN code
• Order details
• Customer support communications

Payment Information

Payments may be processed through third-party payment gateways. Depending on the payment method, payment-related information may be processed by the applicable payment provider.

Technical Information

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Approximate usage information
• Date and time of website access

2. How We Use Your Information

We may use the information collected to:

• Process and fulfil your orders.
• Deliver products to your address.
• Process payments.
• Send order confirmations and updates.
• Provide customer support.
• Respond to enquiries.
• Process returns, replacements, cancellations and refunds.
• Improve our website and products.
• Prevent fraudulent or unauthorized transactions.
• Maintain website security.
• Comply with applicable legal requirements.
• Send promotional communications where permitted.

3. Order & Delivery Information

When you place an order, we use the information provided by you to process and deliver your purchase.

Your relevant information may be shared with service providers such as:

• Payment gateway providers
• Courier and logistics companies
• Website and hosting providers
• Customer communication services
• Technology and analytics providers

Only information reasonably required to provide the relevant service should be shared with such providers.

4. Payment Processing

Solaivanam may use third-party payment gateway providers to securely process online payments.

When you make a payment, the payment provider may collect and process payment-related information according to its own privacy policy and terms.

Solaivanam does not control the privacy practices of independent third-party payment providers.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may be used for purposes such as:

• Maintaining your shopping cart.
• Remembering website preferences.
• Keeping users logged in.
• Improving website functionality.
• Understanding website traffic.
• Analytics and performance measurement.
• Marketing and advertising, where applicable.

You can manage or disable cookies through your browser settings. Some website features may not function properly if essential cookies are disabled.

6. Analytics

We may use analytics tools to understand how visitors use our website.

• Number of visitors
• Popular pages
• Website traffic sources
• Device and browser usage
• General website performance

Where third-party analytics services are used, those services may process information according to their own policies.

7. Marketing Communications

Where permitted by applicable law and where appropriate consent has been provided, we may contact you regarding:

• New products
• Offers
• Promotions
• Special events
• Important store updates

You may request to stop receiving promotional communications by contacting us or using an available unsubscribe option.

8. Sharing of Personal Information

We do not intend to sell or rent your personal information to third parties.

Information may be shared when reasonably necessary with:

• Payment service providers
• Shipping and logistics providers
• Website and hosting providers
• IT and technology service providers
• Analytics providers
• Customer support providers
• Professional advisers
• Government authorities where required by law

9. Data Security

We take reasonable measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

You should also take reasonable precautions when using the internet, including keeping your account credentials confidential and avoiding sharing passwords or sensitive payment information with others.

10. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Complete transactions.
• Provide customer support.
• Maintain business and transaction records.
• Resolve disputes.
• Prevent fraud.
• Meet accounting, tax and legal requirements.
• Protect our legitimate business interests.

11. Your Privacy Choices

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about how your personal data is processed.
• Request correction of inaccurate information.
• Request deletion where applicable.
• Withdraw consent where processing is based on consent.
• Request assistance regarding privacy-related concerns.

To make a privacy-related request, please contact us using the details provided below.

12. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is not permitted by applicable law.

13. Third-Party Websites

Our website may contain links or integrations to third-party websites and services, including payment gateways, social media platforms, delivery tracking services, analytics services and other external services.

These third-party websites operate independently and may have their own privacy policies.

14. E-Commerce Transactions

Information collected during an online purchase may be processed for order fulfilment, payment, delivery, customer service, returns, replacements, refunds, accounting, fraud prevention, and other legitimate business purposes.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, data-processing practices, or applicable laws and regulations.

The latest version will be published on this page with the updated effective date.