Terms & Conditions

1. About Solaivanam

Solaivanam is an online store offering traditionally prepared and naturally sourced products inspired by Indian traditions and traditional living.

We aim to provide accurate product information, images, pricing, availability, and descriptions. However, certain products may naturally vary in appearance, colour, size, texture, shape, or finish.

2. Acceptance of Terms

By accessing our website, placing an order, or purchasing any product from Solaivanam, you agree to these Terms & Conditions.

By using this website, you confirm that:

• You have read and understood these Terms & Conditions.
• You agree to comply with these terms.
• The information you provide while placing an order is accurate and complete.
• You are legally capable of entering into a purchase transaction.

If you do not agree with these Terms & Conditions, please do not use the website or place an order.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate.

However:

• Product colours may appear slightly different depending on your screen.
• Naturally prepared products may have variations in size, shape, colour, texture, and appearance.
• Traditional and natural products may not have a perfectly uniform appearance.
• Packaging may occasionally change without affecting the product itself.

Such natural variations do not necessarily constitute a product defect.

4. Natural & Traditionally Prepared Products

Some Solaivanam products are traditionally prepared using natural materials.

These products are not factory-manufactured items and may therefore have natural characteristics.

Customers should carefully read the product description, usage instructions, storage instructions, and other information provided on the respective product page before purchasing.

5. Product Usage & Safety

Products purchased from Solaivanam should be used only for their intended purpose and according to the instructions provided on the product page or packaging.

For products used with fire, including cow dung cakes intended for Pooja, Havan, Homam, Yagam, and traditional fire rituals:

• Use an appropriate fire-safe vessel or ritual setup.
• Use in a well-ventilated area.
• Keep away from children and flammable materials.
• Never leave burning material unattended.
• Follow appropriate traditional and safety practices.

Solaivanam is not responsible for damage or injury resulting from improper, unsafe, or unintended use of a product, to the extent permitted by applicable law.

6. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit the quantity of products available for purchase.
• Discontinue products.
• Modify product specifications.
• Temporarily suspend the sale of a product.
• Cancel an order if a product is unavailable.

If an order is cancelled because a product is unavailable, any eligible amount paid for that product will be refunded through the applicable payment method.

7. Pricing

All product prices displayed on the website are subject to change without prior notice.

Where applicable, taxes, shipping charges, handling charges, or other applicable charges will be displayed during checkout or included in the order total.

We make reasonable efforts to ensure that pricing information is accurate. If an obvious pricing or technical error occurs, we may contact you before processing the order.

8. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing your order, you may receive an order confirmation through email, SMS, WhatsApp, or another available communication method.

An order may be cancelled by Solaivanam in circumstances including:

• Product unavailability.
• Incorrect pricing caused by a technical error.
• Incomplete or incorrect customer information.
• Suspected fraudulent activity.
• Payment failure.
• Other circumstances that prevent us from fulfilling the order.

Where applicable, any eligible payment received for a cancelled order will be refunded.

9. Payment

Payments may be processed through third-party payment gateway providers.

Solaivanam does not normally store complete debit card, credit card, UPI, or banking credentials on its own servers.

You agree to provide valid payment information and authorize the applicable payment provider to process your transaction.

An order will generally be processed only after successful payment confirmation, unless otherwise stated.

10. Shipping & Delivery

Orders will be shipped to the address provided by the customer during checkout.

Customers are responsible for ensuring that the delivery address, phone number, email address, and other order information are accurate.

Delivery times may vary due to:

• Location
• Weather conditions
• Courier delays
• Public holidays
• Natural events
• Operational issues
• Incorrect or incomplete address information

For complete information, please refer to our Shipping & Delivery Policy.

11. Returns, Replacements & Refunds

Returns, replacements, cancellations, and refunds are governed by our Return & Replacement Policy.

Customers should review that policy before placing an order.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer right that cannot legally be excluded or restricted.

12. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may not be possible once an order has been processed, packed, or shipped.

Any applicable refund will be handled according to our cancellation and refund procedures.

13. Website Use

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to the website or its systems.
• Interfere with website security or functionality.
• Copy or reproduce website content without permission.
• Upload malicious software or harmful code.
• Use automated systems to abuse or disrupt the website.
• Provide false or misleading information.

We reserve the right to restrict or terminate access where reasonably necessary to protect the website, business, customers, or other users.

14. Intellectual Property

Unless otherwise stated, the Solaivanam website and its content, including:

• Logo
• Brand name
• Product descriptions
• Text
• Images
• Graphics
• Website design
• Videos
• Icons
• Marketing content

are owned by or licensed to Solaivanam and are protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially use our content without prior written permission.

15. Third-Party Services

Our website may use third-party services including payment gateways, shipping providers, analytics services, communication platforms, hosting providers, and other service providers.

These services may operate under their own terms and privacy policies.

16. Website Availability

We aim to keep the website available and functioning properly. However, we do not guarantee that the website will always be:

• Available without interruption.
• Free from technical errors.
• Free from viruses or other harmful components.
• Compatible with every device or browser.

The website may occasionally be unavailable because of maintenance, updates, technical issues, or circumstances beyond our reasonable control.

17. Limitation of Liability

To the extent permitted by applicable law, Solaivanam will not be responsible for losses resulting from:

• Improper use of products.
• Use contrary to product instructions.
• Incorrect information provided by the customer.
• Delays caused by third-party delivery providers.
• Website interruptions caused by circumstances beyond our reasonable control.
• Natural variations in traditionally prepared products.

Nothing in these Terms is intended to limit liability where such limitation is prohibited by applicable law.

18. Force Majeure

Solaivanam will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, government restrictions, strikes, transportation disruptions, technical failures, pandemics, or other similar events.

19. Privacy

Your use of our website may involve the collection and processing of personal information required to provide our services and fulfil your orders.

Please refer to our Privacy Policy for details about how personal data is handled.

20. Changes to These Terms

Solaivanam may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services, or applicable requirements.

The updated version will be published on this page with the revised effective date.

Your continued use of the website after an update constitutes your acceptance of the updated terms, subject to applicable law.

21. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the location of the Solaivanam business, subject to applicable consumer-protection laws and other mandatory legal requirements.